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3 strategic wins gained by working with mail experts

Is mail the blind-spot in your business? The corporate world has never been more digitally connected and yet physical mail remains a business-critical function. Analysts estimate that mail operations account for around 9% of the budgets of Fortune 500 companies. For those businesses not at Fortune 500 scale, this percentage can often be higher because these firms lack the resources to keep up-to-speed with changing technology and regulations.

So why are so many businesses still getting mail management wrong? Here are three examples of how working with dedicated mailroom management experts can turn an outdated, legacy function into a process that delivers true strategic benefits to your business.

1. Saving space and powering productivity

The time and money wasted on everyday departmental mailing is incredibly hard to quantify. In a typical scenario, this type of mail will be produced at the desk and then taken to a departmental franking machine for postage to be applied. At an average cost of around £5-6k per year, franking machines represent a significant outlay. But asking staff to break from their tasks and stand at a franking machine is arguably even more costly to a business. Multiply this inactivity across several franking machines situated in multiple departments and the issue soon starts to take on real significance.

The integrity of the brand can also be compromised. Ideally, each and every communication should follow corporate style guidelines in order to present a consistent public face. There is a danger that individuals will interpret guidelines differently – or may choose to ignore them altogether – resulting in a less than professional end result.

The productivity of staff is one thing, but think also of the square-foot cost of a typical mailroom. Often, these in-house sites date back many years and are far from optimised in terms of layout, scale and efficiency. Depending on location, London office costs can run from £50-£95 per square foot, and other city-centre spaces are not far behind.

Re-engineering this space, and either optimising the area used for mailing, or moving the mailing function to a purpose built remote facility, can save significant sums and enable businesses to better utilise their real estate.

2. Gaining insight

A lack of expertise in mail management can lead many businesses to simply stick with the status quo and accept costs and processes that are far from optimal. Often, mail does not receive the level of scrutiny afforded to other business functions. And yet, by adding intelligence to the mix, businesses can glean important insights into the types of communications that work and the workflows required to create them.

Mail experts do not simply assess costs and look to reduce spend. Rather, they operate as “off-line consultants”, providing solutions that are cost-effective but which also empower management staff with knowledge. Suddenly, areas of the business become accountable and strategies can be refined. Different departments can be cost-coded to highlight where the majority of the communication spend sits. And bespoke management reports can provide detail on mail formats and weights, and peaks and troughs of demand. Such insight is critical if managers are to make informed decisions on the communication mix.

3. Getting future-fit

Resistance to change – and continuing to operate mail processes below the radar of corporate scrutiny – is a short-sighted solution. The world of work can hardly be more digitally connected, yet mailed documents persist in volume. Indeed, commentators have even discussed the idea of a ‘mail renaissance’ – with physical mail used as a differentiator to deliver impact and catch the attention.

As the mail and delivery arena gets more complex, so more time is required to understand available options – time that is simply non-existent internally. Failure to keep up-to-speed with developments will certainly cost money in the long-run but could also lead to more serious challenges. Regulatory compliance is critical for many sectors, and punishments for failing to comply can be crippling. Incredibly, many mailrooms still rely heavily on manual workers to perform key tasks leaving processes at risk of human-error.

Automating the mail workflow – both inbound and outbound - can provide guarantees of integrity and compliance. But more than this, businesses can also position so that they are able to adapt with agility to changing business requirements. Perhaps certain inbound documents are scanned and delivered digitally to recipients for ease of use? Or perhaps document templates are redesigned to take advantage of available postal discounts or drive engagement? Maybe certain communications should be couriered or hand-delivered to add value to the relationship?

Rather than being an afterthought, there is a real case for detailed analysis of mailroom efficiency and quality. Working with mail experts can deliver strategic business improvements that go well beyond simple cost-savings. Competitive advantages are being gained by companies who take a professional view of mail and who regard the mail process as a window to the overall integrity, compliance and creativity of their business. Businesses acting now can steal a march on their legacy-bound, inflexible competitors.

Mark Calladine - CMS Sales Director

To hear more about our Managed Mail solution Contact Us

TDG – An introduction

The Delivery Group have launched a light-hearted animated film presenting the key features of our network combining the shared experience and resources of Secured Mail, CMS Network and P2P Mailing.

TDG IMAGE - White iPhone 2Log on to for everything you need to know about the UK’s fastest growing specialist delivery company in one unique video.



UK’s fastest growing e-commerce and specialist mail delivery group sees over 60 per cent jump in 2016 turnover after P2P acquisition.

Warrington (February 2017) - The Delivery Group, the UK’s fastest growing e-commerce and specialist mail delivery Group, is celebrating a 61 per cent increase in turnover after announcing sales of £200million* for the year ending 31st December 2016 (2015: £124.1 million).

The private equity-backed Group, which comprises post and parcel businesses Secured Mail and CMS Network, successfully joined forces with international e-commerce specialist P2P Mailing in October 2016 to create one of UK’s largest e-commerce and specialist mail delivery groups.


In partnership with the Royal Mail

in_partnership_ROYAL MAIL_ CROPPEDCMS is proud to announce we are now official partners of the Royal Mail, giving unrivalled access to their services combined with the CMS support team. Contact your account manager or a member of the London sales team on 020 7732 2000 for further information.

The Delivery Group ranks in top 250 UK companies

Logistics specialist, The Delivery Group has been ranked in the UK’s top 250 mid-market firms for sales and growth.Sunday Times 250

The Top Track 250 is a league table developed by the Sunday Times and Grant Thornton to rank private firms with the biggest sales in the last year. The Delivery Group was ranked 229th in the list.

The Group comprises of Secured Mail and CMS.  Both firms operate under the Delivery Group and run a national delivery network, handling the distribution of over 500 million items of mail per year.

The Group has been invited to attend the 12th annual Top Track 250 awards dinner. The dinner will be help at Jumeirah Carlton Tower Hotel, London, on Tuesday 22nd November.

Steve Stokes CEO of CMS, Says, this is a by-product of the tremendous efforts by TDG to create a true ‘one stop shop’ service portfolio, linking the group companies to take advantage of a vast product range to deliver fantastic service and value for money to our valued clients.


P2P joins CMS and The Delivery Group

CMS is pleased to announce that P2P Mailing has joined our group of companies.Facebook 3 Businesses Image P2P

P2P is one of the leading international ecommerce operators in the UK.  The firm will become part of The Delivery Group, working alongside CMS and Secured Mail.

P2P will further strengthen our ecommerce offer and provide our customers access to new innovative services and a broader product range.


P2P employs around 150 staff and is partnered with some of the UK’s largest and best known brands, providing both tracked and mail services from its locations at Basildon and Heathrow.  Bringing an even greater international perspective and expertise to The Group, P2P offers a range of services, including the world leading Trakpak, providing tremendous new options for our existing ecommerce customers.

In keeping with The Group strategy, P2P will continue to provide the same great service under the same trading names and run by the same management teams.

We will work together with P2P and Secured Mail to deliver innovative, compelling and long lasting, customer driven solutions.  We look forward to working with you to utilise the benefits from our collective potential.



Specialist mailroom outsourcing and timed delivery company CMS has won the contract to manage four onsite mailrooms including, staffing, inbound and outbound mail and courier services for Time Inc. Time Inc

The win is the first major contract in this new market for the firm whose CEO Steve Stokes outlined plans to target a number of different sectors as part of the company’s strategic growth at the Mail and Express Deliver Show earlier this year.

Mr Stokes commented: “This is a wonderful development of our service line, offering our clients the same core strengths and service excellence associated with our company whilst developing our reach to running clients’ mailrooms.

“Our clients now have the opportunity to reduce space, improve service quality, have access to trained back-up staff and still enjoy unequalled cost savings associated with our global distribution services for both mail and courier.

“We expect a number of companies to follow during the next 12 months as our clients see the very real benefits of joining up mail room functions with the outbound and inbound services we currently provide.

CMS’ onsite facilities management service brought in by Time Inc, was one of the pillars of the company’s development drive into new markets.

Part of The Delivery Group, CMS will run four sites for Time Inc from Hampshire to London. The company will take on all mailroom staff and provide major cost savings thanks to close management controls and tight KPIs to maintain effective service levels.

Added value services include the facility to manage some elements of Time Inc’s systems offsite and further opportunities for personal growth and professional development of Time Inc’s staff as part of a major distribution and facilities management group.

For more information please contact one of our specialists on 020 7732 2000

The Delivery Group Picks up New Award

Michael Owen, Group CFO at The Delivery Group has picked up a coveted finance award for his work with the business over the last year.

Mike was awarded “Large Company Finance Director of the year” at the North West Finance Awards (NWFA).  The award was in recognition for his outstanding contribution in making The Delivery Group the fastest growing mail firm in the UK.

Over 500 people from the finance community across the North West attended the dinner and awards evening held at the Macron Stadium, Bolton.  The awards celebrate outstanding achievement for both individuals and teams in the finance and accounting departments of every business sector.

This was the seventh annual event.  David Stanford, CIMA Deputy President, has been on the NWFA judging panel since its inception. He observed that this year: “Many of the nominations were of really high quality. Some entrants were so strong that in previous years they would probably have won. The calibre this year was quite exceptional.”

Paul Carvell, Chairman of The Delivery Group, said: “Mike has made a huge contribution to the growth and expansion of The Delivery Group over the last year and it’s great to see this hard work being recognised in the NWFA awards.”

The award follows on from Mike’s success at the 2012 North West Finance Awards where he picked up the “Young Finance Director of the year” accolade.

Speaking shortly after the event Mike said “It’s a real privilege to be recognised by the NWFA once again and great testament to what we are achieving as a team and a business at The Delivery Group.  The award coincides with our recent publication in the Sunday Times Top Track 250 so wraps up a great week for the team.”

CMS identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Europe’



  • The Delivery Group’s CMS recognised in London Stock Exchange Group’s 1000 Companies to Inspire Europe report

  • The Report identifies fastest-growing and most dynamic small and medium sized businesses (SMEs) across the EU

  • CMS is a leading provider of Domestic and International mail distribution through its unique managed mail service. It is also the leading provider of IPO and financial research delivery, and offers a full range of international courier services. CMS is truly a one stop shop.

CMS has been identified as one of London Stock Exchange Group’s 1000 Companies to Inspire Europe. The report is a celebration of the EU’s fastest-growing and most dynamic small and medium sized businesses.

To be included in the list, companies needed to show consistent revenue growth over a minimum of three years, significantly outperforming their industry peers. More detail on the methodology can be found in the report online at

About CMS

CMS is a leading provider of managed mail services including managed mail rooms, IPO and financial research delivery and a full range of international courier services.

It is part of The Delivery Group, which was formed in March last year to combine the operations of Secured Mail and the CMS Network (London) Ltd.

The combined group has more than 300 staff and operates from three major locations in Central London, Luton and Warrington.

Steve Stokes, CEO of the CMS Network and joint director at the Delivery Group added: “With the combined forces of CMS and Secured Mail as the Delivery Group, and significant new investments in staff and automation, we are expecting 2016 to be the greatest year yet for both CMS and the Delivery Group.  Being recognised as one of the London Stock Exchange Group’s 1000 Companies to Inspire Europe is a real acknowledgement of the hard work of the whole team, and the commitment as a business to continued investment in improvement-focused, innovation-driven, customer-centric technology.”

Xavier Rolet, Chief Executive, London Stock Exchange Group said:
“This research shows high-growth SMEs are the driving force behind the European economy. While the public sector and big blue chip companies have not been creating jobs for many years now, these companies are growing and employing at an incredible rate. And because by definition these companies are innovators, these jobs tend to be higher skilled and higher paid, helping to give young Europeans the brighter economic future they deserve.

“So it is critical that we give these firms access to suitable growth finance that will enable them to invest, grow and become the big job providers of tomorrow.”  

Commissioner Lord Hill said:
“The companies you will find in the ‘1,000 Companies to Inspire Europe’ report are all remarkable examples of European hard work and entrepreneurship.  They come from all 28 EU Countries and from a wide range of business sectors.  This report gives these companies the recognition they deserve.  But more than that,  I hope that by providing investors with a selection of companies with great potential ‘1,000 companies to Inspire Europe’ will make it easier for them to find opportunities and channel investment to SMEs that want to grow and compete in bigger markets, helping to make Capital Markets Union a reality.”

LSEG’s “1000 Companies to Inspire Europe” report has received international political support with contributions from, Markus Ferber MEP, Cora van Nieuwenhuizen MEP, Othmar Karas MEP, Alain Lamassoure MEP, Paul Tang MEP and Kay Swinburne MEP.

A full searchable database of all of the companies along with a downloadable pdf of the publication can be found online at

The report is supported by AFME.

Simon Lewis, CEO, AFME said:
“We are delighted to support this important and timely initiative by the London Stock Exchange Group, which highlights Europe’s SME success stories. SMEs are at the heart of the European economy and supporting them to grow and innovate is vital to Europe’s long-term economic future. Part of this involves facilitating access to diverse sources of funding, as well as helping SMEs to think creatively about their financing options. AFME’s pan-European guide on raising finance, published in six European languages, sets out all of the funding options available to Europe’s SMEs, which we hope will prove useful to the high growth companies of the future.” 

Further support and contributions from leading business bodies in the EU including Business Europe, European Issuers, EUROCHAMBRES, EUAPME and CEPS/ECMI.

A full searchable database of all of the companies along with a downloadable pdf of the publication can be found online at


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